Your privacy is, and will always be, extremely important to us. This Privacy Policy provides clear and transparent information about how Easmed collects, uses, shares, and protects your data. Whether you’re a patient exploring treatment options or a healthcare professional accessing clinical content, we want you to feel informed and in control of your information.
Please read the sections below to understand how we manage your data as we work together to support better healthcare outcomes.
This policy applies to all users of Easmed websites and digital services, including:
It covers how we manage personal data across all platforms, forms, events, and communication channels owned or controlled by Easmed.
We may collect three main types of information:
| Categories of Data | Description | Purpose and Legal Basis |
|---|---|---|
| Contact Information | Your name, email, phone number, country, and contact preferences | To communicate with you, respond to enquiries, and provide services or information based on your request |
| Communications or Interactions | Form submissions, event registrations, messages sent via email, WhatsApp, or website | To engage with you, confirm eligibility, and respond to your requests |
| Network Activity Information | Browser type, device, IP address, referral URL, pixel tags, cookies | To analyse trends, optimise performance, and enhance usability |
| HCP Declaration | Self-confirmation pop-up that you are a qualified professional to view restricted content | To ensure professional-only content is accessed by relevant individuals. No personal data is stored |
We may also receive data from public databases, marketing tools, affiliates, and business partners.
Cookies and Similar Technologies
We use cookies and similar technologies to enhance your browsing experience, improve website performance, and understand visitor interactions. These may include essential cookies required for the site to function, and analytics cookies to help us optimise our content.
You may disable cookies through your browser settings, although doing so may affect certain website features.
We use the information we collect to:
This includes responding to your enquiries, sharing relevant updates or informational resources, facilitating product deliveries, and coordinating service appointments or training.
Examples of Use:
We only process your data with a valid legal basis, such as your consent, a request you have made, a contract, or a legitimate interest.
We limit how and with whom we share your data. Information may be shared only when required to support healthcare-related services, comply with regulations, or maintain operational continuity
| Categories of Data | Description | Purpose and Legal Basis |
|---|---|---|
| Affiliated entities | Related organisations within the Easmed group | For internal coordination or delivery of shared healthcare services |
| Hospitals, clinics, and service partners | External medical institutions and partners involved in treatment coordination or logistics | To support referrals, consultations, or fulfilment of health-related services |
| Payment and fulfilment vendors | Vendors that handle invoicing, medical equipment logistics, or training | To complete service delivery, setup, or education relevant to healthcare offerings |
| Legal or regulatory bodies | Government or authorised agencies | To comply with health regulations or respond to lawful requests |
| Other external parties | In case of merger, restructuring, or legal proceedings | To ensure continuity of healthcare support and operations, where permitted by law |
We do not sell your personal data. All parties must handle data securely and only as instructed.
Your data may be transferred and stored across jurisdictions where Easmed or its partners operate. We apply appropriate safeguards such as contractual clauses and data protection agreements to ensure compliance.
We retain your data only as long as necessary to:
After that, data is securely deleted or anonymised.
Depending on your region, you may have the right to:
To exercise any of these rights, contact our Data Protection Officer listed below.
For privacy-related questions, to opt out of certain services, or to submit a data access or deletion request, please contact us.
Data Protection Officer
Easmed Pte. Ltd.
dpo@easmed.com
11 Lorong 3 Toa Payoh Block B #01-13 Jackson Square, 319579
We may update this policy from time to time to reflect changes in law, technology, or operations. The most recent version will always be published on our website.
We encourage you to review this policy periodically to stay informed about how we protect your data.
